How to order
We will send you a measurements sheet after you place an order using the application form below.
You will fill in the measurement data on the measurement sheet and reply.
Note that specifications may not be changed after production based on the order begins.
Flow from order placement to receiving the product
Step 1. Place your order
First, use the order form to place your order.
* Note that your order is not yet final at this point.
Step 2. We will contact you
We will contact you within seven or ten business days to discuss a date and time to take your physical measurements.
Step 3. Measurements
* A fee may apply if an order is cancelled after measurement.
Step 4. Sales agreement
In about 1 to 1.5 months, we will send you a design (measurement data) and an order form in writing.
Review the design, sign the enclosed order form, and return it to us.
The sales agreement becomes final when we receive the signed order form.
Step 5. Payment
After we receive the signed order form, we will send an invoice.
Please remit payment to the bank account designated on the invoice.
Production of your order will begin after we have confirmed payment.
Step 6. Production
We will produce your order based on the design you approved.
Production takes about three months.
* Factors related to the order may affect the delivery date.
Step 7. Completion and delivery
After production of your order is complete, we will contact you to discuss a date and time for delivery.
Your order will be shipped after you visit Yachiyo’s Saitama R&D Center once again for positioning adjustments. Your order will be delivered together with a delivery statement, written guarantee, user’s manual.
* If you prefer, you can pick up your order yourself.
* The purchaser is responsible for all transportation costs.
We use the personal information provided by our customers to provide after-sales service, send information on products and events, and other such purpose.