KAKERU Flagship model How to order

How to order

The KAKERU Flagship model is built entirely to order.
After using the order form shown below to place your order, visit Yachiyo’s Saitama R&D Center to have your physical measurements taken using 3D measurement equipment. While there, you can order any options (carbon front fork, color, wheels, and other parts) and finalize your order.

This product is intended for athletes who have finalized their positioning.
Note that specifications cannot be changed after production based on the order begins.

Flow from order placement to receiving the product

Step 1. Place your order

First, use the order form to place your order.
* Note that your order is not yet final at this point.

Step 2. We will contact you

We will contact you within seven or ten business days to discuss a date and time to take your physical measurements.

Step 3. 3D measurement

We will take your 3D physical measurements using 3D measurement equipment at Yachiyo’s Saitama R&D Center.
This should take around three hours.
Choose any options you want (carbon front fork, color, wheels, and other parts). We will issue a written estimate on the spot.
* You need a “deposit” before taking measurements with a 3D measurement equipment.
* The purchaser is responsible for all transportation costs.
* If you cancel after the measurement, a cancellation fee will be charged.

Step 4. Sales agreement

In about 1 to 1.5 months, we will send you a design (measurement data) and an order form in writing.
Review the design, sign the enclosed order form, and return it to us.
The sales agreement becomes final when we receive the signed order form.

Step 5. Payment

After we receive the signed order form, we will send an invoice.
Please remit payment to the bank account designated on the invoice. Production of your order will begin after we have confirmed payment.

Step 6. Production

We will produce your order based on the design you approved.
Production takes about three months.
* Factors related to the order may affect the delivery date.

Step 7. Completion and delivery

After production of your order is complete, we will contact you to discuss a date and time for delivery.
Your order will be shipped after you visit Yachiyo’s Saitama R&D Center once again for positioning adjustments.
Your order will be delivered together with a delivery statement, written guarantee, user’s manual.
* If you prefer, you can pick up your order yourself.
* The purchaser is responsible for all transportation costs.

Your privacy

We use the personal information provided by our customers to provide after-sales service, send information on products and events, and other such purpose.
See our Privacy Policy for more information.

KAKERU Flagship model order form

An email confirming your order will be sent to the email address you provided.
If you do not receive this email, please contact the Racing Wheelchairs Customer Service Counter

Before placing your order, make sure you fully understand the order process, the steps from ordering to product delivery, and the provisions regarding your privacy.